The tables below is the analysis of my
results from 10 sessions of observation,
Session
1
|
Session
2
|
Session
3
|
Session
4
|
Session
5
|
Session
6
|
Session
7
|
Session
8
|
Session
9
|
Session
10
|
Total
|
|
Number of Kitchen
Insider
|
4
|
4
|
5
|
5
|
5
|
7
|
7
|
7
|
7
|
7
|
58
|
Number of
Sales Made
|
2
|
2
|
3
|
2
|
1
|
5
|
4
|
4
|
2
|
2
|
27
|
Number of
Pizza Sold
|
6
|
3
|
5
|
3
|
4
|
15
|
8
|
9
|
5
|
3
|
61
|
Number of Side
Order Sold
|
2
|
4
|
3
|
3
|
3
|
6
|
5
|
9
|
1
|
1
|
37
|
Number of
Beverage Sold
|
1
|
2
|
2
|
3
|
1
|
5
|
5
|
3
|
2
|
1
|
25
|
Sales Which
Dine-In
|
1
|
1
|
1
|
1
|
1
|
2
|
2
|
2
|
-
|
1
|
12
|
Sales Which
Take Away
|
1
|
1
|
2
|
1
|
-
|
3
|
2
|
2
|
2
|
1
|
15
|
Total Waiting
Time
(minutes)
|
29
|
26
|
36
|
23
|
15
|
65
|
57
|
53
|
22
|
23
|
349
|
Descriptions
I had classified my whole observation
into 2 categories, which is lunch hour (session 1-5) and dinner hour (session
6-10).
The number of kitchen insider during
lunch hour is 23 people (40%), whereas the number of kitchen insider during
dinner hour is 35 people (60%).
Lunch Hour
|
Dinner Hour
|
Mean
=
23/5
=
4.6
*4.6
round off to 5
|
Mean
=
35/5
= 7
|
It
was obvious that the number of kitchen insider increased from average 5 persons
to 7 persons. Thus, kitchen insiders are
very busy during dinner hour.
Here is the average number of sales
made,
Lunch Hour
|
Dinner Hour
|
Mean
=
10/5
= 2
|
Mean
=
17/5
=
3.4
*3.4
round off to 3
|
This table shows that the number of sales
made is an average of 2 during lunch hour, whereas the number of sales made is
an average of 3 during dinner hour. Thus, dinner hour is the prime hour for this
restaurant.
There are many types and choices of
pizzas, side orders and beverages in the outlet. The number of pizzas, side
orders and beverages sold are 61 (50%), 37(30%) and 25 (20%) respectively.
Here is the average number of pizza,
side order and beverage sold,
Pizza
|
Side Order
|
Beverage
|
Mean
=
61/10
=
6.1
*6.1
round off to 6
|
Mean
=
37/10
=
3.7
*3.7
round off to 4
|
Mean
=
25/10
=
2.5
*2.5
round off to 3
|
Based on the table, the average number
of pizza is 6 and thus it is the food which is the best sell in the outlet. The
average number of beverage is 3 and it shown that customers are less likely to
purchase beverages.
The number of customers who dine-in is
12 persons (44%), whereas the number of customer who takes away is 15 persons
(56%).
Here is the average number of customer
who dine-in and take away,
Dine-In
|
Take Away
|
Mean
=
12/9
=
1.3
*1.3
round off to 1
|
Mean
=
15/9
=1.7
*1.7
round off to 2
|
This table shows that the average number
of customers who are takes away their foods is 2 persons. Therefore, most of
the customers more prefer take away than having in the outlet.
The total waiting time during lunch hour
is 129 minutes (37%), whereas the total waiting time during dinner hour is 220
minutes (63%).
Here is the average total waiting time
during lunch hour and dinner hour,
Lunch Hour
|
Dinner Hour
|
Mean
=
129/5
=
25.8
*25.8
round off to 26
|
Mean
=
220/5
=
44
|
Based on the table, the total waiting
time is large during dinner hour with an average of 44 minutes. Thus, during
dinner hour, the whole process from make order to get the purchased foods is
very slow.
The bar chart shows that customer who tends to dine in the restaurant has to wait 19 minutes start from make order. On the other hand, customer who wishes to take away has to wait 12 minutes.
Session
1
|
Session
2
|
Session
3
|
Session
4
|
Session
5
|
||||||
Time
to Get Purchased Items
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
|||
First
Customer
|
12.32pm
(TA)
|
12.42pm
(TA)
|
12.46pm
(DI)
|
1.02pm
(DI)
|
1.01pm
(TA)
|
1.12pm
(TA)
|
1.17pm
(DI)
|
1.33pm
(DI)
|
1.44pm
(DI)
|
1.59pm
(DI)
|
Second
Customer
|
12.40pm
(DI)
|
12.59pm
(DI)
|
12.59pm
(TA)
|
1.09pm
(TA)
|
1.03pm
(DI)
|
1.20pm
(DI)
|
1.22pm
(TA)
|
1.29pm
(TA)
|
-
|
-
|
Third
Customer
|
-
|
-
|
-
|
-
|
1.08pm
(TA)
|
1.16pm
(TA)
|
-
|
-
|
-
|
-
|
Fourth
Customer
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Fifth
Customer
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Session
6
|
Session
7
|
Session
8
|
Session
9
|
Session
10
|
||||||
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
Time
to Make Order
|
Time
to Get Purchased Items
|
|
First Customer
|
8.31pm
(DI)
|
8.48pm
(DI)
|
8.47pm
(DI)
|
9.03pm
(DI)
|
9.03pm
(DI)
|
9.20pm
(DI)
|
9.19pm
(TA)
|
9.31pm
(TA)
|
9.31pm
(DI)
|
9.46pm
(DI)
|
Second Customer
|
8.35pm
(TA)
|
8.45pm
(TA)
|
8.50pm
(DI)
|
9.09pm
(DI)
|
9.06pm
(TA)
|
9.17pm
(TA)
|
9.22pm
(TA)
|
9.32pm
(TA)
|
9.36pm
(TA)
|
9.44pm
(TA)
|
Third Customer
|
8.38pm
(TA)
|
8.49pm
(TA)
|
8.53pm
(TA)
|
9.04pm
(TA)
|
9.10pm
(DI)
|
9.25pm
(DI)
|
-
|
-
|
-
|
-
|
Fourth Customer
|
8.41pm
(TA)
|
8.52pm
(TA)
|
8.58pm
(TA)
|
9.09pm
(TA)
|
9.13pm
(TA)
|
9.23pm
(TA)
|
-
|
-
|
-
|
-
|
Fifth Customer
|
8.44pm
(DI) |
9.01pm
(DI)
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
(Dine-In = DI ; Take Away
= TA)
These tables show that the
customers who are takes away the foods will get it faster than the customers
who are dine in the restaurant.
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